CommuteBoost Troubleshooting

Please follow these steps to get CommuteBoost working on Android:

Update the App
1. Open Google Play Store.
2. Search for Mobilityways.
3. Tap Update if available
Check Location Settings
1. Go to Settings → Location.
2. Ensure Location is toggled ON.
3. Tap App permissions → Mobilityways.
4. Select Allow all the time.
5. Ensure Precise location is enable
Check Physical Activity Permission
1. Go to Settings → Apps → Mobilityways → Permissions.
2. Confirm Physical activity is set to Allow.
Disable Battery Optimisation
1. Go to Settings → Apps → Mobilityways → Battery.
2. Tap Battery optimisation.
3. Select Not optimised for Mobilityways.
4. Also, turn off Power Saving Mode under Settings → Battery
Enable Background Data
1. Go to Settings → Apps → Mobilityways → Mobile data.
2. Ensure Allow background data usage is toggled ON.

Please follow these steps to get CommuteBoost working on iPhone:

Update the App
1. Open the App Store.
2. Tap your profile icon (top right).
3. Scroll to Available Updates.
4. Find Mobilityways and tap Update (or tap Update All).
Check Location Settings
1. Go to Settings → Privacy & Security → Location Services.
2. Ensure Location Services is ON.
3. Scroll down and tap Mobilityways.
4. Set Allow Location Access to Always.
5. Turn Precise Location ON
Check Motion & Fitness Permission
1. Go to Settings → Privacy & Security → Motion & Fitness.
2. Turn Fitness Tracking ON (if it’s off).
3. Ensure Mobilityways is toggled ON in the app list.
Disable Low Power Mode
1. Go to Settings → Battery.
2. Turn Low Power Mode OFF
Ensure Background Activity is Allowed
1. Go to Settings → General → Background App Refresh.
2. Ensure 섭Background App Refresh** is ON.
3. Tap Background App Refresh and select Wi-Fi & Mobile Data.
4. Scroll down and ensure Mobilityways is toggled ON
5. Also check: Settings → Mobile Service → Mobilityways → ensure Mobile Data is ON